Frequently asked questions

SideNote Pro is a docked BYOK AI tool for Windows. Bring Your Own Key (BYOK) means you connect it to an AI provider using your own API credentials rather than buying bundled AI usage from us, so you choose the provider and the model. It can be summoned from anywhere with a global shortcut, kept above other windows, docked to the right edge of the screen, or retracted into a slim drawer leash.

It answers questions, and it accepts more than typed prompts: you can attach PDF, Word, Excel, PowerPoint, email, text and code files, send screenshots, images and scanned PDF pages, index a local folder and ask questions about its contents, run AI actions on text selected in any Windows application and put the answers back, and rewrite text in place in other applications with inline commands. Active Notes keep your own notes beside your work, to reuse with AI when you choose. Responses render as Markdown, copy with their formatting, can be exported to PDF or kept as Takeaways beside the conversation, and are saved to a local conversation history you can search.

Short triggers such as /fix, /en, /short and /formal that you type in a text field in another Windows application, followed by your text. Pressing Tab sends that text to your AI provider with the command's instruction, and SideNote Pro types the result back in its place, with no chat and no clipboard. You can add your own commands and a writing context that applies to all of them. They are off until you switch them on. How inline commands work.

It can be used as one, but it is designed more specifically as a docked BYOK AI tool: you choose the provider and model, and SideNote Pro provides the Windows-side workflow around them. It is a native Windows application built with WinUI 3 on the Windows App SDK, running on .NET and shipped self-contained, rather than a web application in a desktop wrapper.

From Microsoft Store, where it is publicly listed. Installing it does not start the 30-day free trial on its own: a first-use screen offers it, and the trial begins when you confirm there, which needs an internet connection. A licence bought here activates the same application from within Settings.

SideNote Pro is built for Windows 11 x64 PCs and works across standard Windows 11 editions, including Home, Pro, Enterprise, and Education. On managed business or school devices, administrator policies may restrict installation or certain Windows features.

It can be. The optional right-edge drawer anchors the panel to the edge of your current display and retracts it into a small 44 by 68 pixel leash when you are not using it. Clicking the leash restores the size and vertical position you left. It can also be used as an ordinary floating window, or maximized, and a window at least 1,200 logical pixels wide keeps your conversation history open in a sidebar, with a Takeaways rail on the right from 1,560.

Yes. Always-on-top is available for the assistant window, and the drawer leash can stay on top independently without forcing the expanded window to be topmost.

It can, and this is enabled by default. Registration uses the per-user Windows Run key, so no administrator rights are needed. A sign-in launch is silent: the assistant window never appears and never takes focus, and only the drawer leash or the tray icon is shown.

Yes. The window is per-monitor DPI aware, capture uses physical coordinates so it works across displays and negative virtual-desktop positions, and the drawer leash re-docks itself when Windows reports a resolution change, a work-area change, a DPI change or a display disconnect.

Ctrl+Shift+Space by default. It works from any application in Windows.

Yes, in Settings under Keyboard. It accepts modifiers combined with Space, a letter or a number, such as Alt+Space or Ctrl+Shift+J. If Windows refuses to register a combination because another application holds it, SideNote Pro tells you and restores the previous working shortcut.

Bring your own key means the application uses AI credentials you supply, for a provider you chose, rather than bundling AI usage into its own licence. That is how SideNote Pro works as a BYOK assistant: it ships with no AI credentials and no AI endpoint of its own, so requests go from your machine directly to the provider you configure.

No. The licence covers the Windows application only. Hosted providers may charge for requests under their own pricing and terms; a local model has no API charge.

Yes. Quick Setup starts with Connect with OpenRouter. It opens OpenRouter in your web browser, you sign in and approve SideNote Pro there, and OpenRouter creates an API key for it. SideNote Pro collects that key on your PC, checks it, stores it protected with Windows DPAPI and sets up an OpenRouter profile on openai/gpt-6-luna. You do not copy a key yourself, but a key still exists, and it is yours. You need an OpenRouter account, and paid models need credits on it; the SideNote Pro licence includes no AI usage, and SideNote Pro cannot see your OpenRouter balance. How to connect with OpenRouter

From your PC to OpenRouter, at https://openrouter.ai/api/v1, which is the provider you configured. OpenRouter can route a request on to the operator of the model you chose, under its own terms and policies. Nothing passes through BediniLabs. OpenRouter is also in the Provider list under Add profile, for a key you created yourself on its site.

Yes. In the first-run Quick Setup, open Use an OpenAI API key instead, paste the key and select Connect & continue. Or add a provider profile from the OpenAI preset, which uses the base URL https://api.openai.com/v1, and enter your own secret key. The key is encrypted for your Windows account and is never written into settings.json.

Yes. Quick Setup, at the top of Settings under AI providers, opens the same guided setup at any time, with Connect with OpenRouter first and Use an OpenAI API key instead below it, even after you skipped it or set up another provider. Where a provider is already configured, it adds a new profile and leaves your existing profiles, keys and default provider as they are. The new profile becomes your default only if you tick Use this provider by default.

Yes. Each is an entry in the Provider list, so choosing one fills in its usual endpoint: https://api.anthropic.com/v1 for Anthropic, https://generativelanguage.googleapis.com/v1beta/openai/ for Google Gemini and https://api.deepseek.com for DeepSeek. Add your own key from that provider, select Test & Load models, and pick a model. All three publish a model list, so the picker fills itself.

Yes. Ollama exposes an OpenAI-compatible interface, and SideNote Pro has an Ollama preset that starts from http://localhost:11434/v1. You install and run Ollama yourself; SideNote Pro does not supply the model.

Yes. There is an LM Studio preset that starts from http://localhost:1234/v1. The LM Studio local server needs to be running with a model loaded.

Yes. Choose Custom OpenAI-compatible, enter the provider's base URL, an API key if it requires one, and a model ID. SideNote Pro expects bearer-token authentication, GET {BaseUrl}/models for Test & Load models, and streaming POST {BaseUrl}/chat/completions using Server-Sent Events terminated by [DONE]. Base URL is editable on every profile, so a preset can also be repointed at a gateway or proxy.

Yes. You can keep as many local provider profiles as you like, each with its own base URL, credentials, model and reasoning setting. One is marked as the default, and you switch between them from the picker in the composer.

Yes. Model is a per-profile field. Where your endpoint supports model discovery, the available IDs fill a searchable picker; where it does not, you type the model ID by hand.

From your AI provider. For OpenAI, that is the developer platform, which is separate from a consumer ChatGPT subscription. For OpenRouter, you can approve SideNote Pro in your browser and OpenRouter creates the key for you. Local providers such as Ollama and LM Studio usually need no key at all.

Yes, locally and protected. Each provider profile has its own credential file under %LOCALAPPDATA%\SideNote Pro\provider-credentials\, protected with Windows DPAPI and bound to your Windows user account. Keys are never written into settings.json. A key OpenRouter creates for you through Connect with OpenRouter is stored the same way.

No. Your key never leaves your machine except in requests to the provider endpoint you configured. The BediniLabs licensing service handles activation and entitlement only, and your AI requests do not pass through it. Connect with OpenRouter works the same way: you approve in your browser on OpenRouter's site, the approval comes back to SideNote Pro on your own PC, and SideNote Pro collects the key from OpenRouter directly.

With a hosted provider, you may pay separately for inference under its pricing, which for OpenRouter means credits on your OpenRouter account. The application licence does not include AI usage. A local model on your own hardware has no API charge.

It depends on your setup and usage. A hosted provider may meter requests, so light or bursty use can cost less than a flat subscription while heavy daily use of an expensive model can cost more. A local model has no API charge, though it uses your hardware. Hosted cost depends on the provider, model, reasoning effort, context size and how much you send.

A new OpenAI provider profile starts on gpt-6-luna, and the profile Connect with OpenRouter creates uses the same model under OpenRouter's name, openai/gpt-6-luna. That is a starting point rather than a restriction: the model is fully configurable per profile, and a model you have already saved is never changed.

Yes. Any model your configured provider offers, selected from the discovered list or entered by hand.

Where your provider supports it. Test & Load models calls GET {BaseUrl}/models, and any model IDs it returns fill a searchable picker. Not every compatible endpoint publishes a model list, which changes nothing else about the profile.

Yes. Model is an editable combo box, so you can type an ID whether discovery succeeded, returned nothing, is unsupported by that provider, or was never run. A provider without a model list works exactly the same as one with it.

Some models can be told how much internal reasoning to do before answering. SideNote Pro can send the OpenAI-compatible reasoning_effort field per provider profile, with options for Provider default, None, Minimal, Low, Medium, High, Extra high and Maximum. Provider default omits the field entirely and is the most compatible choice.

No. Higher reasoning generates more tokens before you see an answer, so it is slower and costs more. It helps on problems where the answer depends on connecting several things correctly, such as debugging from evidence or reviewing a design for failure modes. On rewriting, summarizing or translating, it produces the same answer more slowly.

Some providers and models can feel very slow, even at low reasoning settings. The wait before the first word can depend on provider load, connection latency, context size and internal reasoning. For quick everyday answers, we recommend OpenAI GPT-6 Luna, model ID gpt-6-luna, or DeepSeek Flash, model ID deepseek-flash, with Reasoning effort set to None. Choose the model and None in Settings under AI providers, then select that profile in the composer. Choose None explicitly: Provider default can still enable reasoning. Shorter answers, fewer attachments and a fresh conversation can also reduce waiting. Higher reasoning may help with complex tasks, but adds time.

Yes. Internal reasoning consumes generated tokens. A hosted provider may bill those as output tokens, so leaving everything on a high setting can add cost and latency. A local model has no API charge.

Because most everyday requests have no hidden structure to work out. Rewriting a paragraph, summarizing an email or generating heading options need fluency, not deliberation, and a smaller model does them faster and cheaper with no visible loss in quality.

Split by what the question needs. Asking what a function does or what a syntax is are comprehension tasks that a mid-range model handles well. Working out why something deadlocks under load, or whether a migration is safe with concurrent writes, is a reasoning task where a more capable model and higher reasoning effort earn their cost.

Drafting and rewriting are fluency tasks, and small fast models are strikingly good at them. A more capable model helps with structure rather than sentences: organising a long argument, spotting a contradiction, or identifying which section is doing no work.

No. There is no SideNote Pro conversation backend, no cloud storage of your threads and no synchronisation. Conversations are stored on your device. The requests you submit go to the AI provider you configured, and that provider applies its own policies.

Locally, in a conversation archive under %LOCALAPPDATA%\SideNote Pro\. History can be disabled, given a retention period, encrypted for your Windows account, or deleted entirely.

In a per-profile credential file under %LOCALAPPDATA%\SideNote Pro\provider-credentials\, protected with Windows DPAPI for your current Windows account. Keys are never written into settings.json.

No. There is no telemetry, no usage pings and no crash beacons. From version 1.15.1, SideNote Pro checks about once a day whether a newer version is out by downloading one public file from sidenotepro.com; that request carries no licence key, identifier or content, and every copy sends the same one.

No product analytics of any kind, and no advertising.

No. There is no background capture, no periodic screenshotting and no ambient screen awareness. A screenshot exists only because you started one, and it is sent only when you submit the message it is attached to.

No. There is no clipboard polling. A clipboard image is read when you press Ctrl+V, and a selection is captured when you press the Selection actions shortcut or an action shortcut. Returning an answer to an app borrows the clipboard only after you click, and puts it back. Nothing else reads the clipboard.

Only if you switch on inline commands, which are off by default. Then it watches keystrokes for the start of one of your triggers, and until it sees one it keeps nothing of what you type beyond whether the last keys were spaces. After a trigger it holds that command's text in memory until you press Tab or the command ends, and never stores or logs it. Password fields and SideNote Pro's own windows are ignored. Switched off, or paused from the tray, it does not observe typing at all.

Only when you press the Selection actions shortcut or a shortcut you assigned to an action. It identifies the active window, keeps a copy of your clipboard, asks that application to copy the selection, and puts your previous clipboard back afterwards. Its own clipboard writes stay out of Windows clipboard history and cloud clipboard. So that an answer can be returned, it also reads the selection and up to 64 characters around it through Windows UI Automation, in memory only, never saved or sent.

When you press Send, the request can include your prompt and system prompt, recent conversation context and any compaction summary, Active Notes you attached, text extracted locally from documents, attached images, screenshots or PDF pages you chose as images, and folder excerpts local retrieval selected. Capturing or attaching these does not send them. A selected-text action set to send immediately sends the captured text when you choose it; Ask SideNote waits for you to submit. An inline command sends the text after its trigger, its instruction and your writing context when you press Tab. With Automatic Takeaways on, a separate check after a finished response sends that exchange and a few earlier messages as text, without attachments or your notes.

Licensing and device information needed for trial authorization, activation, entitlement refresh and device deactivation. Not prompts, responses, attachments, screenshots, filenames, folder contents, usage figures or your provider API key. From version 1.15.1, the daily update check downloads a public file from sidenotepro.com without any identifier or content; the website sees only what any visit shows it, such as the IP address and the time.

Yes. Optional encryption applies Windows DPAPI to the conversation archive, including extracted document contents, and to your Active Notes, binding them to your current Windows account. It is local at-rest protection rather than a portable password-based format.

No. A settings export and Export all conversations are plain text files, even when history protection is on, and are written only where you save them. Keep them somewhere private. The settings file never contains an API key.

Yes. Individual threads can be deleted with confirmation, a retention period can delete inactive threads automatically, and there is a permanent delete-all action in Settings.

Yes, through Ollama or LM Studio. With a local provider, SideNote Pro sends ordinary AI requests to localhost and inference runs on your own hardware. The separate BediniLabs licensing service is still contacted when required. SideNote Pro does not supply the local model and cannot make guarantees about third-party software.

Select text in any app and press Ctrl+Shift+Q. A small menu opens beside the selection with every built-in and custom action; type to filter it, or type a question of your own and choose the Ask row. The shortcut can be changed or cleared in Settings under Actions & prompts. How selected-text actions work.

No. Every action is in the Selection actions menu, with or without a shortcut of its own. Clearing an action's shortcut removes only the shortcut, and the action stays in the menu.

An action that sends at once, or a question typed into the menu, answers in a small popup where the menu was, without bringing up the main window. Ask SideNote, and custom actions set to let you review the request, open the main window instead. Either way the answer is saved in your history, and Open in SideNote carries on in the conversation.

When you choose. Once an answer is complete, Return to the app offers Replace selection and Insert after, and nothing goes back until you click one. SideNote Pro returns an answer only to the editor the selection came from, and only when it can confirm the selection has not changed.

SideNote Pro could not confirm where the answer would go: the selection or the document changed, the editor closed, 30 minutes passed, or the editor does not let Windows report its selection. Password fields, read-only text and apps running as administrator only ever offer Copy. The answer says which applies.

Yes. PDF text is extracted locally and page markers are preserved, so a response can attribute a point to a page. There is no OCR, so when a PDF has no readable text, as with a scan, SideNote Pro offers to read chosen pages as images instead, for a model that accepts images.

Yes. DOCX text, lists and tables are extracted locally without running macros, loading external resources or pulling in embedded objects. TXT and Markdown files are also supported, and so are text, data and code files such as CSV, JSON, logs and source code.

Excel workbooks (.xlsx), PowerPoint presentations (.pptx) and saved emails (.eml), read on your PC. A workbook arrives sheet by sheet with cell addresses and the formula results Excel last saved, with nothing recalculated; a presentation brings its slide text, tables and speaker notes, but not pictures or charts; an email brings its sender, recipients, date and text, with its attachments listed by name. Older .doc, .xls and .ppt files, macro-enabled .xlsm and .pptm files, Outlook .msg files and encrypted emails are refused, and nothing connects to a running Office application or your mailbox.

No. The original file is never uploaded. Text is extracted on your machine, and only that extracted text, or the PDF pages you chose to send as images, is included in the request when you press Send.

Yes, as images, with a model that accepts them. When a PDF has no readable text, SideNote Pro offers to draw chosen pages as images on your PC, up to five per message, and sends them when you press Send. No text recognition runs on your PC: the model reads the pages itself, and your provider charges for them as images. Folder indexing stays text only. Asking about scanned PDF pages.

Yes. You explicitly add a folder, SideNote Pro indexes it locally, and when you ask a question, local search selects the relevant excerpts to include in the request. Responses keep a Sources list identifying the files and PDF pages the excerpts came from.

No. Folders are added explicitly by you. There is no drive crawling, no recent-files inspection and no automatic discovery of any kind.

No. Folder search uses deterministic BM25-style lexical ranking over excerpt text and relative filenames. No embeddings are computed and no embedding service is contacted.

No. There is no vector database and no hosted search. Indexing, storage, querying and ranking all happen locally, and folder indexes are protected with Windows DPAPI.

No. There is no filesystem watcher. An index reflects the last time it was built, and you refresh it when you want it updated.

Only the excerpts local search selected: up to ten high-ranked passages that fit the remaining context window, clearly delimited as untrusted reference material. Folder-wide context is never sent, so a large folder does not become a large prompt.

Yes. Each folder-assisted response carries a Sources expander listing the folder, the relative file path and the PDF page for each excerpt supplied, with Open and Reveal actions when the file is still available. It survives reopening the conversation.

Yes. SideNote Pro has native screen capture built in, and captured images are attached to your next message.

Yes. Region capture hides SideNote Pro, shows the desktop as a backdrop with a translucent selection overlay, and lets you drag out the area you want. Esc or a right-click cancels.

Yes. Press Ctrl+Shift+X in any app and drag over part of the screen. The region is attached to the message you are writing and the cursor waits in the message box; nothing is sent and no conversation is started. Esc or a right-click cancels, and the shortcut can be changed or cleared in Settings under Actions & prompts.

Yes. Active-window capture uses the window that was in front before you summoned SideNote Pro, so it captures what you were looking at rather than the assistant itself.

Yes. Current-screen capture takes the full pixel bounds of a monitor, and entire-desktop capture takes the whole Windows virtual desktop across every display. Capture uses physical coordinates, so multiple displays work correctly.

Yes. Ctrl+V attaches a bitmap when the clipboard holds one. You can also drag an image file onto the window or use the image picker, which accepts PNG, JPEG or JPG, and WebP. Up to five images per request, PDF pages read as images included.

No. Capture happens only when you start it. There is no background capture and no ambient screen monitoring. Protected or DRM-restricted content may capture as blank because Windows blocks it.

Yes. Image understanding is a model capability, not an application one. SideNote Pro sends images in the OpenAI-compatible multimodal shape, but a text-only model will ignore or reject them. This catches people most often on local providers, where many small models are text-only.

Yes, locally. A saved thread keeps its messages, attachments and extracted document contents, the copies of any Active Notes you sent, folder source provenance, the provider and model recorded per response, its pinned state, its Takeaways and their notes, its system prompt choice, your unsent draft and your scroll position.

Yes, in Settings under History. You can also set a retention period that deletes inactive threads after a number of days, where a value of 0 keeps history indefinitely.

Yes. The history list, a flyout in a compact window and a sidebar in a wide one, offers full-text search across both titles and message content, with groups for Pinned, Today, Yesterday, Previous 7 days and Older.

Yes. Pinned threads appear in their own group and are exempt from automatic retention pruning.

Short cards for the points of a conversation worth keeping in view: a decision, a next step, a conclusion, a useful reference or command, or a question still open. Each quotes the message it came from word for word, can carry a note of your own, and leads back to its source with Jump to source. They appear in a rail beside the conversation once the window is at least 1,560 logical pixels wide, and behind the Takeaways button in the title bar at other sizes, where All conversations searches the Takeaways of every saved conversation. Takeaways are for you to read, not a memory for the model: they are not sent with your conversation's requests. How Takeaways work.

Only if you choose. Save as takeaway under a response makes a card on your PC, with no request and no token use. Automatic Takeaways is optional and off by default. Switched on, it sends a separate request after each finished response, carrying that exchange and a few earlier messages as text, to the provider that wrote the response or to a profile you choose, and its tokens are counted under Usage & cost like any other request. Notes you add to a card are never sent to any AI provider.

They are deleted with it, notes included. Takeaways are stored inside their conversation in your local history, so they need history switched on, are encrypted with it when history protection is on, and are removed by deleting the thread, by a retention period or by deleting all history. Turning history off deletes none of them, and there is no cloud copy or sync.

Yes, two ways. Any thread can be exported to a Markdown file from its menu in the history list, with document attachments listed by name. Export all conversations, under Settings › History, saves every saved conversation, with its Takeaways and attachments, to one JSON file.

You can export them; there is no import. Export all conversations writes one JSON file, for keeping or reading your conversations elsewhere, not for restoring them into SideNote Pro. It is plain text even when history protection is on, and it does not include settings, API keys or your Active Notes library.

No. Export settings, under Settings › General, moves provider profiles, prompts, shortcuts, actions, inline commands, Takeaways settings and folder paths to another PC in one file. API keys, conversations, Active Notes, folder indexes and your licence are never included, so you enter your keys again on the other PC. An import is applied only when you save Settings.

Yes. The prompt picker beside the provider picker in the composer chooses a system prompt for the open conversation without changing your default. New conversations start on the default, choosing one sends nothing, and later edits to a chosen prompt apply from that conversation's next request. Manage prompts opens the list in Settings.

Yes. The latest assistant response can be regenerated.

Yes. Stopping a response keeps what has arrived so far as a partial answer, and that partial response can be continued rather than restarted.

Yes. You can edit and resend an earlier message. Later messages in that branch are replaced after a confirmation, so the thread stays coherent.

SideNote Pro compacts it. At least the eight most recent messages are kept intact, the configured model is asked to summarize the older context, and that summary is carried into later requests. Every original message stays in your local history.

It is the mechanism that keeps a long conversation inside the context window of the profile you are sending on. Compaction is a real provider request, so it consumes tokens and adds latency; it reduces what is sent to later requests without altering your local archive.

Per provider profile. Left on Auto, SideNote Pro uses 128,000 tokens by default, or a smaller limit when the provider reports one for that exact model. Auto does not expand above 128K just because a model supports more, since sending a very large context on every turn makes each request slower and more expensive. Choose Custom when you know the model should use a different context window; Custom accepts 1,024 to 10,000,000 tokens. The global Fallback context window setting from earlier versions no longer exists.

Editable plain-text notes of your own, kept on your PC: a list, a snippet, a command, the facts about a project. Keep a note for later, float it in a small window beside your work, or attach it to a message when you want AI help with it. Open them with the note button in the title bar, or Ctrl+Shift+N in the SideNote Pro window. How Active Notes work.

No. Writing, editing, searching, copying and floating notes needs no AI provider or API key, and sends nothing. You need a configured provider only to send a note with a message.

Yes. Float opens a note in a small window of its own, and Keep on top keeps it above other windows. Closing that window keeps the note, and a note still floating when you quit reopens where it was the next time SideNote Pro starts.

No. A note reaches your AI provider only when you attach it to a message and press Send, and only with that message. Once sent, the copy is part of that conversation, so later requests in it carry the note as they carry earlier messages. Notes are never added to other conversations.

Up to ten, each once. They count toward the profile's context window like any attachment, so a message too large for them is refused before anything is sent.

Before you send, the attachment follows the note, so your edit goes with the message. Once sent, the message keeps the copy it sent: later edits, or deleting the note, never change it.

No. Active Notes are kept apart from conversation history, so deleting a conversation, the retention period, Delete all conversation history and turning history off leave them alone. Takeaways, by contrast, belong to their conversation and are deleted with it.

No. Notes stay on the PC where you wrote them, with no cloud copy or sync, and neither the settings export nor Export all conversations includes your note library. With history protection on, they are encrypted for your Windows account.

A Takeaway quotes a point a conversation settled, word for word, and stays with that conversation. An Active Note is information of your own, from anywhere, that you can edit at any time and attach to any conversation. Save as Active Note turns a Takeaway, a response or text selected in another app into a note.

Yes. Every settled assistant response has a Save as PDF action. It exports that one response, not the conversation, as an A4 document with real selectable text, rendered locally with no upload and nothing added to usage accounting.

Yes. A response's Copy keeps its headings, lists, tables and code when you paste into an app that accepts formatted text, such as Word or Outlook, and pastes as clean text elsewhere. Copy as Markdown, beside it, copies the response exactly as written. Your own messages copy as you typed them.

Yes. Fenced code blocks have their own copy action, so you can take just the code without stripping prose out of the paste.

Yes, from the thread's menu in the history list. That is the whole-conversation export. PDF export is per response, so the two features cover different needs.

Not fully. Export covers Latin script by embedding a subset of the Windows Arial faces, with Consolas for code. Characters outside that repertoire are transliterated, accent-folded, or replaced with a question mark, so CJK, Arabic and emoji will not survive. Use Markdown export or copy the response for those.

30 days. It starts only after you confirm on the first-use screen, and it is authorized by the licensing service rather than issued locally, so starting it needs an internet connection. The full assistant is available during the trial.

$49, once, for an individual licence covering the Windows application on 2 devices. Team and volume pricing is on the pricing page.

No. It is a one-time purchase, not a recurring fee. There is no SideNote Pro subscription to cancel.

2. You can deactivate a device from within the application to free its slot for another PC.

Yes. Business is $349 once for 10 user licences, and Enterprise starts at $1,499 for custom volume licensing, quoted and invoiced per organisation. Both are arranged by email rather than bought online. SideNote Pro is the same complete product on every licence, and any customization, integration or deployment work is scoped separately.

Stripe. You are taken to a payment page hosted by Stripe, and BediniLabs never receives or stores your card details. Your activation key is emailed to the address you use at checkout once Stripe confirms the payment.

By email, within moments of Stripe confirming the payment. SideNote Pro is downloadable software: the application itself comes from the Microsoft Store, nothing is posted to you, and there is no shipping, handling or delivery charge of any kind.

Yes. You can request a refund within 14 days of purchase by writing to info@bedinilabs.com from the address the licence was issued to. You do not have to give a reason, and it costs you nothing to ask. The 30-day free trial comes first, so you can run the complete application before you pay anything.

No. The licence covers the application. Hosted providers may charge separately for requests under their own pricing; a local model on your own hardware has no API charge.

Sending, regenerating, continuing and editing for AI generation show a purchase prompt instead of contacting your provider. Everything else keeps working: your saved conversations, viewing, copying, exporting, Settings, purchase and activation all remain available.

Yes. Your conversation history stays on your device and remains viewable and searchable after the trial ends.

Yes. Copying, Markdown export and PDF export all remain available, because they are local operations that do not contact your provider.

No. There is no account, no sign-up and no profile. Licensing works through an activation key and a device-bound entitlement rather than a user account.

No. The trial is tied to your Windows installation rather than to the application folder, so reinstalling resumes the original trial period.